Terms & Conditions

Payment

Melina World receives payment with credit/debit card as well as PayPal. Payment will only be charged to your account when the item is shipped.

All amounts are in Euro and are incl. VAT.

Melina World uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information is protected.

Delivery

Melina World ships on all business days, with orders made before 10.00 a.m. (GMT/Greenwich) Delivery time: 3-5 business days. Shipping costs is 20€ for purchases below 70€. For purchases for 70€ or more, orders are sent free of charge.

Warranty

A 2-year warranty is granted. Our guarantee applies to defects in material and/or fabrication. The complaint does not apply to errors or damage caused by incorrect operation of the product/service. Melina World will cover return costs to a reasonable extent. When returning, please contact Melina World at melina@melinaworld.com. Melina World must be contacted before the return is made. Products are sent to: Melina World Ingerslevsgade 110, st. TV. 1705 Copenhagen V Denmark No parcels sent on demand are received.

Refund

If there is a refund, please send your bank details so we can transfer the agreed amount. The information must be sent to melina@melinaworld.com.

30-day Return Policy

30 days full return policy is given for goods purchased in our Webshop. The period is counted from the day you receive the order.

You will have to pay return costs yourself.

Cancellation must be notified to us within 30 days of purchase and from the cancellation, you must return within 14 days after the shipment.

The notification must be given per. email at melina@melinaworld.com. In the notice, you must clearly indicate to us that you wish to exercise your right of withdrawal. You can also choose to use our standard Return form and send it with the products you wish to return. You can find it here: Return form

The condition of the item when you return it

You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, properties and manner of operation of the product. In other words – you can try the item in the same way as if you tried it in a physical store.

If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item.

In order to receive the full purchase amount, you must do the same as you can in a physical store. You may try the item, but do not use it for real use.

Complaints - overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:

The Competition and Consumer Agency’s Center for Complaints
Carl Jacobsens Road 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer domiciled in an EU country, you can state your complaint in the EU Commission’s online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
If you make a complaint here, you must provide our Email address: melina@melinaworld.com.